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FAQ

SHIPPING
RETURNS | EXCHANGES | CANCELLATIONS
CUSTOMS | COMMISSIONS
CARE

All orders are shipped in 1-3 weeks.

Free shipping in US, International shipping is also available. Any import fees or taxes levied on orders are responsibility of the customer.

All items are final sale.

Please email hello@emeraldcityrugs.co with any concerns.

Custom products are limited and considered on a case-by-case basis. Please email hello@emeraldcityrugs.co

We are open to commissions from corporate entities, small businesses, and brands. Please email hello@emeraldcityrugs.co

Blankets -Spot clean as needed, machine was on cold, let air dry

Rugs - Spot clean as needed, do not machine wash or dry clean. When vacuuming gently use the highest pile setting.