FAQ
SHIPPING
RETURNS | EXCHANGES | CANCELLATIONS
CUSTOMS | COMMISSIONS
CARE
All orders are shipped in 1-3 weeks.
Free shipping in US, International shipping is also available. Any import fees or taxes levied on orders are responsibility of the customer.
All items are final sale.
Please email hello@emeraldcityrugs.co with any concerns.
Custom products are limited and considered on a case-by-case basis. Please email hello@emeraldcityrugs.co
We are open to commissions from corporate entities, small businesses, and brands. Please email hello@emeraldcityrugs.co
Blankets -Spot clean as needed, machine was on cold, let air dry
Rugs - Spot clean as needed, do not machine wash or dry clean. When vacuuming gently use the highest pile setting.